Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, upload content, or contact us for support:

• Account information (email, name, profile picture)
• Videos and images you upload for processing
• Usage data, preferences, and project metadata
• Payment and billing information (processed by Paddle)
• Communication records when you contact support

2. How We Use Your Information

• Provide, maintain, and improve our AI video generation services
• Process your videos and images to generate AI-transformed content
• Manage your subscription, credits, and billing
• Send you technical notices and support messages
• Respond to your comments and questions
• Improve our AI models using anonymized and aggregated data

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers (cloud hosting, payment processing, AI model providers) who assist us in operating the platform, provided they agree to keep this information confidential.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your videos and data are stored securely using industry-standard encryption and access controls. Payment information is handled entirely by our payment processor (Paddle) and is never stored on our servers.

5. AI and Machine Learning

kinovai uses machine learning algorithms to process your videos and generate AI-transformed content. Your uploaded content is used exclusively for providing our services to you. We may use anonymized and aggregated usage data to improve our AI models, but your individual content is never shared or used to train models without your explicit consent.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and maintain your session state. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

7. Your Rights

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Export your data
• Opt out of non-essential communications
• Request restriction of processing

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Generated videos are retained for 30 days after creation unless saved to your project. When you delete your account, we permanently delete your personal information and uploaded content within 30 days, except where retention is required by law.

9. Children's Privacy

kinovai is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “last updated” date. Continued use of the service after changes constitutes acceptance.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: [email protected]